Privacy Policy

1. Introduction

PLAN B Transport ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our bus hire services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and postal address
• Booking Information: Travel dates, pickup/drop-off locations, number of passengers
• Organisation Details: School or company name, ABN (for corporate clients)
• Payment Information: Billing details for invoice purposes
• Website Usage: IP address, browser type, pages visited

3. How We Use Your Information

We use your information to:

• Process and confirm your bus hire bookings
• Communicate with you about your booking
• Send quotes and invoices
• Improve our services and website
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Our drivers and staff to fulfill your booking
• Payment processors to handle transactions
• Legal authorities when required by law

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

7. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@planbtransport.com.au
• Phone: 1300 244 383

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.